Privacy Policy

Bartle Real Estate

Last updated: 17 June 2026

  1. Introduction

Bartle Real Estate Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, including information used to verify your identity in connection with our legal obligations under Australia’s anti-money laundering and counter-terrorism financing (AML/CTF) regime.

A current version of this Privacy Policy is always available on our website at www.bartlerealestate.com.au.

  1. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Date and place of birth
  • Residential, postal or business address
  • Email address
  • Telephone number
  • Government-issued identification details, including driver licence, passport, Medicare card or other identification document information
  • Biometric information, such as a facial image or short video used to verify your identity
  • Information relating to properties, transactions and services we provide
  • Information you provide through enquiry forms, property appraisals, inspections, applications, correspondence and other interactions with us
  • Any other information you choose to provide

We only collect personal information that is reasonably necessary for our business activities.

  1. Website Usage Data

When you visit our website, we may automatically collect certain information, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Time and date of visits
  • Time spent on pages
  • Referring websites
  • Diagnostic and analytical information

This information helps us improve website functionality, security and user experience.

  1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance your experience.

Cookies may be used to:

  • Enable website functionality
  • Remember user preferences
  • Measure website performance
  • Analyse visitor behaviour
  • Improve website security

You may disable cookies through your browser settings, however some parts of our website may not function properly if cookies are disabled.

  1. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Through our website and enquiry forms
  • During property transactions
  • Through email, telephone or written communications
  • During inspections, appraisals and appointments
  • Through identity verification providers
  • From publicly available sources where permitted by law
  • From third parties where authorised or required by law

  1. Why We Collect Your Personal Information

We collect, use and disclose personal information for purposes including:

  • Providing and managing our real estate services
  • Responding to enquiries and requests
  • Managing property sales, purchases, leasing and related services
  • Verifying your identity
  • Communicating with you
  • Providing property alerts, market updates and other information about our services
  • Meeting legal and regulatory obligations
  • Complying with AML/CTF requirements
  • Detecting and preventing fraud
  • Protecting our systems and business operations
  • Improving our services, website and customer experience

  1. Identity Verification and Government Data Matching (DVS)

To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details may be securely provided to the relevant Commonwealth, State or Territory authority that issued your identification document.

These authorities may include:

  • Driver licence authorities
  • The Department of Home Affairs
  • Passport authorities
  • Births, Deaths and Marriages registries
  • Other authorised record holders

The authority checks whether the information you have provided matches the records it holds and returns a match result only. We do not receive copies of government records.

Identity verification may be conducted through accredited providers, including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub-providers.

Further information about the DVS is available at idmatch.gov.au.

  1. Biometric Information

As part of identity verification, we may collect biometric information, including:

  • Facial images
  • Selfie photographs
  • Short videos used to verify identity

Biometric information may be used to:

  • Confirm you are a real person
  • Verify that you are physically present
  • Match your image to identification documents
  • Reduce fraud and identity theft risks
  • Meet regulatory compliance obligations

Biometric information is treated as sensitive information and will only be collected, used and disclosed with your consent or as otherwise permitted by law.

  1. Consent to Identity Verification

By providing your personal information and completing identity verification processes, you consent to:

  • Collection, use and disclosure of personal information for identity verification and compliance purposes
  • Collection and use of biometric information for identity verification
  • Verification of your information through the DVS
  • Disclosure of information to authorised identity verification providers, including APLYiD

You may withdraw your consent at any time by contacting us.

If you choose not to provide required information or consent, we may be unable to verify your identity electronically and may be unable to provide some services.

  1. Disclosure of Personal Information

We may disclose personal information to:

  • Identity verification providers including APLYiD and authorised sub-providers
  • Commonwealth, State and Territory authorities through the DVS
  • Employees and authorised representatives
  • Lawyers, accountants, auditors and other professional advisers
  • Information technology providers and business service providers
  • Marketing, communication and website service providers
  • Regulators, courts, law enforcement agencies and government authorities
  • Other parties where required or authorised by law
  • Other parties with your consent

We do not sell personal information.

  1. Overseas Disclosure

Some service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information receives protection consistent with the Australian Privacy Principles through contractual arrangements and other safeguards.

  1. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • Secure systems and networks
  • Access controls
  • Encryption where appropriate
  • Staff confidentiality obligations
  • Secure document storage

We retain personal information only for as long as required for the purposes described in this Policy or as required by law.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

  1. Access and Correction

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests should be directed to us using the contact details below.

We will respond within a reasonable time and in accordance with applicable privacy laws.

  1. Direct Marketing

We may use your contact details to provide information about:

  • Properties and listings
  • Market updates
  • Agency news
  • Services and promotions

You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.

  1. Business Transfers

If our business is sold, merged, restructured or transferred, personal information may form part of the transferred business assets. Any recipient will be required to handle personal information in accordance with applicable privacy laws.

  1. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of those websites and encourage you to review their privacy policies before providing personal information.

  1. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first.

We will acknowledge your complaint, investigate the matter and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Contact Details

Bartle Real Estate Pty Ltd

Privacy Contact: Louis Bartle | Principal

Address: Shop 2/11 Main Street, Tamborine Mountain QLD 4272

Phone: (07) 5545 0778

Email: admin@bartlerealestate.com.au

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations.

The latest version will always be available on our website. Where significant changes are made, we will take reasonable steps to notify affected individuals where appropriate.